Shipping, Returns & Trade-up

Shipping information, returns, and our unique 'Trade-up' program that allows you to grow as your appetite for woven art grows.

Shipping

Within the US?
Shipping is free within the continental United States. We ship by USPS First Class and Priority, depending on weight, and UPS Ground for packages over 12″. Shipments go out within 1-3 days of purchase unless otherwise arranged. If you would like your shipment faster just enter those in the notes section at checkout and we will be in contact with you to meet your needs.

Outside the US?
We are happy to arrange for shipping outside of the US. Just complete your purchase and we will be in contact after checkout. If you want to know the international chipping range before checking out we can do that too! Just inquire on a product or email and we will send you the approximate shipping methods, options and costs.

RFB is not responsible for customs duties or taxes on international shipments, nor is it responsible for delays associated with the import process.

Returns

We will be happy to offer a full refund (excluding shipping) on items returned within 7 days of receipt of delivery. Returned items must be in original condition and undamaged, and purchased directly from RFB. Proof of purchase is required.

For defective, damaged or incorrect items, please notify us within five days of delivery in order to receive a refund/exchange. Email us at info@rainforestbaskets.com to organize the return.

Trade Up Program

Looking at a new piece but already have a piece in that spot? You can Trade Up your current woven art art for a new piece of equal or more value.

Trade in must have been purchased through RFB, and return shipping paid by you. We will cover shipping the new piece to you once we verify the trade in is in original condition, and payment for the difference is complete.

Email me or call 505-920-6712 to start the Trade Up.